Subscriptions and payments

Payment terms

Version September 10, 2026. Family Dashboard is operated by Signal Forward LLC. These terms apply when you choose a paid subscription. Billing is not yet available during the current pilot.

Plans and free trials

One subscription covers one household and its paired devices. Standard pricing is $39 per year or $4.99 per month, in USD. Eligible friends households can select the $24 annual plan. Checkout shows the selected price, any applicable taxes, and payment timing before you authorize payment.

The standard trial lasts 30 days without a payment method. Invited pilots receive 90 days. A free trial by itself never authorizes a charge. Starting a paid subscription requires a signed-in parent's separate choice in Checkout. If you subscribe before your trial ends, Checkout shows when the first payment will occur.

Automatic renewal and cancellation

Paid subscriptions renew automatically at the selected interval until canceled. Sign in as a parent and open Manage → Subscription → Manage billing to cancel renewal online. Complete the cancellation in Stripe's portal and check the confirmation and access end date. Contact daniel@signalforward.ai if you cannot access cancellation.

Cancellation stops future renewal. Your household keeps access through the current paid period. Cancel before the next scheduled payment to avoid that renewal. Cancellation alone does not issue a refund or prorated credit for unused time.

First-payment refund

Request a full refund of your first subscription payment within 14 days after that payment by emailing daniel@signalforward.ai from your billing address. Include the billing email or invoice reference, but never card details, passwords, PINs, or calendar information. This applies to monthly, annual, and eligible friends plans, once per household. Returning after cancellation does not restart the refund window.

An approved first-payment refund ends the paid subscription and future renewals. Paid access ends when the refund and cancellation are processed; any remaining free-trial access is unchanged. Refunds return to the original payment method, and bank processing time can vary.

Renewal payments and later payments are nonrefundable except for billing errors or where required by law. Contact us about duplicate or incorrect charges. These terms do not limit rights that cannot be waived under applicable law.

Friends eligibility and price changes

Friends eligibility remains attached to the same household after cancellation. It does not guarantee that the dollar price will never change. We will notify you before a price change affects a renewal, and you can cancel before it takes effect.

Records and deletion

Canceling does not delete household records. After access expires, parents can still export records, disconnect calendars, manage billing, and request deletion. Export anything you want to keep before deletion. Self-service deletion requires the subscription to have ended; contact support for immediate deletion while a subscription is still active or scheduled to end. Deletion and refunds are separate requests. The privacy notice explains retained backups and operational records.

Allowance and savings records are a household tracking tool. Family Dashboard does not hold money for children or move money between family members.

Payment processing and help

Stripe processes subscription payments and hosts Checkout and the billing portal. Signal Forward LLC is your service provider. See our privacy notice and support page, or contact daniel@signalforward.ai.